Remote Field Service Technician - Packaging Automation

Federal MFG LLC.; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & dental programs

Life insurance

Paid time off

Retirement plan with company match

Job summary

ProMach is seeking a remote Field Service Technician for the NJM Packaging brand to service customers in the U.S. and Canada. You will install, commission, troubleshoot, and train operators on packaging equipment, traveling as needed and supporting remote installations.

You should have 5+ years in equipment automation, a diploma in Industrial Electronics Technology with Instrumentation/Control, and strong PLC/HMI knowledge (Allen Bradley RSLogix). ProMach offers comprehensive benefits.

Qualifications

• Five (5) or more years of experience in equipment and automation, ideally in packaging.
• College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or equivalent training/experience.
• Mechanical and Electro-Mechanical proficiency for light industrial equipment.
• General knowledge of PLC, human-machine interface (HMI) and Allen Bradley software (RS Logix 500/5000).
• Ability to read and understand mechanical drawings and wiring diagrams.
• Proficient verbal and written communication in English.
• Basic knowledge of Microsoft Office.
• Excellent customer service orientation and positive attitude.
• Ability to work independently and devise creative, sustainable solutions.

Responsibilities

• Install and commission NJM Packaging equipment at customer sites.
• Troubleshoot malfunctions and perform repairs and adjustments, remotely or on-site.
• Train operators and users at customer sites.
• Assess customer needs and propose maintenance and training solutions.
• Maintain regular customer follow-up and visits to ensure satisfaction.
• Stay updated on equipment knowledge and act as reference for customers.

Skills

PLC/HMI expertise

Allen Bradley RSLogix

Reading drawings

Customer service

English proficiency

Education

Industrial Electronics Technology diploma (Instrumentation & Control)

Tools

MS Office

Job description

ProMach is seeking a remote Field Service Technician for the NJM Packaging brand to service customers in the U.S. and Canada. You will install, commission, troubleshoot, and train operators on packaging equipment, traveling as needed and supporting remote installations.

You should have 5+ years in equipment automation, a diploma in Industrial Electronics Technology with Instrumentation/Control, and strong PLC/HMI knowledge (Allen Bradley RSLogix). ProMach offers comprehensive benefits.