Field Service Technician-Remote

NJM Packaging; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical/dental programs

Life insurance

Paid time off program

Retirement savings plan with company match

Job summary

NJM Packaging is seeking a Field Service Technician in Charlotte, NC. In this role, you'll install and commission equipment, troubleshoot malfunctions, and train customers. We value individuals who love to travel and solve technical challenges, while providing a positive customer experience.

The ideal candidate has a hands-on background in equipment and automation, with strong mechanical skills and proficiency in PLC systems. Join our team for rewarding challenges and a comprehensive benefits package starting from day one.

Qualifications

• Five or more years of experience in equipment and automation.
• Proficiency in reading mechanical drawings and wiring diagrams.
• Ability to work independently and devise creative solutions.

Responsibilities

• Install and commission equipment at customer sites.
• Troubleshoot equipment malfunctions and carry out repairs.
• Train operators and users at the customer’s site.

Skills

Customer service orientation

Mechanical proficiency

Electro-Mechanical skills

Knowledge of PLC and HMI

Communication in English

Education

College diploma in Industrial Electronics Technology

Tools

Sales Force

Microsoft Office

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem‑solver, a closer, a futurist—whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Continue Your Career as a Field Service Technician in a Growing Company

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best‑in‑class customer experiences and strive for advanced technical skills, we want to talk to you.

Are you excited about this work?

• Install and commission equipment manufactured and distributed by NJM Packaging at assigned customer sites.
• Troubleshoot equipment malfunctions and carry out repairs, retrofits and adjustments (such as vision systems, PLC/HMI, drives…) either remotely or in person at the customer’s site.
• Train operators and users at the customer’s site.
• Assess customer needs and seek opportunities to optimize the client’s equipment and processes during customer site visits; propose solutions such as preventive maintenance programs, spare parts and training.
• Make courtesy calls and visits on a regular basis to follow up with existing customers.
• Follow up with customers after a site visit to ensure their satisfaction and propose additional visits or recommendations.
• Regularly refresh your industry and equipment knowledge and aim to be the point of reference for customers and colleagues.
• Use internal issue tracking application (Sales Force) to support customers remotely.
• Review and update procedures and support materials to ensure relevance.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits—you are eligible on your first day of employment.

Qualifications

• Five (5) or more years of experience in equipment and automation, ideally in the packaging industry.
• College diploma in Industrial Electronics Technology with concentration in Instrumentation and Control, or any other relevant training/experience.
• Mechanical and Electro‑Mechanical proficiency for light industrial equipment.
• General knowledge of PLC, human‑machine interface (HMI) and Allen Bradley software (RS Logix 500/5000).
• Ability to read and understand mechanical drawings and wiring diagrams.
• Proficient verbal and written communication in English required.
• Basic knowledge of Microsoft Office.
• Excellent customer service orientation and positive attitude.
• Ability to work independently and devise creative, sustainable solutions.
• The regular workweek is forty (40) hours; however, that number may be exceeded and spread out from Sunday to Saturday, depending on customer demand and emergencies.
• Frequent travel into Canada and the United States, by car or airplane, is required.
• A valid passport is required at all times.
• A valid driver’s license is required at all times.
• This role requires manual labor and physical exertion.

ProMach is an Equal Opportunity Employer. ProMach uses E‑Verify to verify employment eligibility of all new hires to work in the United States. ProMach is a drug‑free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.