Packaging Automation Field Technician

ProMach; California; Remote; USD 70,000 - 100,000; Full time

Job summary

ProMach is seeking a Field Service Technician to install, maintain, and repair automated packaging equipment. You will diagnose mechanical and electrical issues and deliver standout customer service on-site across the US.

Candidates should travel extensively (75%+), have strong troubleshooting skills, and be comfortable training customers. PLC/PC familiarity and Windows MS software are helpful, with a Technical Associate degree or equivalent.

Qualifications

• Mechanical principles knowledge and willingness to travel extensively in the US.
• Strong communication and customer service skills.
• Familiarity with PLC/PC systems helpful.
• Proficiency with Windows & MS software (Word, Excel, Outlook).
• Minimum 1 year experience in machinery repair.
• Technical Associate degree or equivalent.
• Willingness to travel a minimum of 75%.

Responsibilities

• Installation, integration, repair and troubleshoot flexible machinery of a complex design.
• Ensure all inspection, testing, quality specifications are met.
• Directs and/or oversees customer’s personnel during plant machinery installations and integrations.
• May customize machine programs to meet customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Provide factory floor support when not providing field service.
• Provide customer training regarding operation & service of our machinery.
• Assist customers with aftermarket parts needs in the field.

Skills

Mechanical principles

Customer service

Communication skills

Willingness to travel

Education

Technical Associate degree

Tools

PLC programming

Windows MS software

Job description

ProMach is seeking a Field Service Technician to install, maintain, and repair automated packaging equipment. You will diagnose mechanical and electrical issues and deliver standout customer service on-site across the US.

Candidates should travel extensively (75%+), have strong troubleshooting skills, and be comfortable training customers. PLC/PC familiarity and Windows MS software are helpful, with a Technical Associate degree or equivalent.