Remote Field Service Technician II – East Coast Medical Devices

Alma Lasers (Korea); New York (NY); Remote; USD 58,000 - 63,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel to customer sites across the United States with a focus on the East Coast, performing repairs and preventative maintenance on Alma Lasers equipment. This remote role targets candidates residing on the East Coast.

The role requires an Associate's degree in electrical/electronic repair and 4+ years of field service, with Level 2 support responsibilities and documentation. Travel up to 75-90% is expected.

Qualifications

• Associate's degree in electrical or electronic repair or equivalent experience.
• 4+ years of Field Service experience.
• ISO 13485 knowledge and experience is preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Provide Level 2 support via phone to customers and internal employees.
• Mentor and aid other field service personnel.

Skills

Reading diagrams & schematics

Customer-facing communication

Problem solving/analysis

Planning & organizational skills

Mentoring peers

Education

Associate's degree in electrical or electronic repair

4+ years of Field Service experience

Tools

Multimeter

Oscilloscope

Power meters

MS Office (Excel, Visio, PowerPoint, Outlook)

NetSuite

Salesforce

Job description

Alma Lasers is seeking a Field Service Technician II to travel to customer sites across the United States with a focus on the East Coast, performing repairs and preventative maintenance on Alma Lasers equipment. This remote role targets candidates residing on the East Coast.

The role requires an Associate's degree in electrical/electronic repair and 4+ years of field service, with Level 2 support responsibilities and documentation. Travel up to 75-90% is expected.