Remote Field Service Technician II — East Coast

Alma Lasers, Inc.; New York (NY); Hybrid; USD 120.347.000 - 131.809.000; Vollzeit

Zusammenfassung

Alma Lasers invites applications for a Field Service Technician II serving East Coast US customers. This remote role focuses on traveling to sites across the continental United States to repair Alma Lasers equipment and perform preventative maintenance as scheduled.

You will provide Level 2 support by phone, read electrical diagrams, and calibrate devices with power meters. This position requires strong problem solving, documentation, and teamwork with Client Relations.

Qualifikationen

• Associate's degree in electrical or electronic repair or equivalent experience.
• 4+ years of Field Service experience.
• Experience with component level repair preferred.
• Knowledge of ISO 13485 preferred.

Aufgaben

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Abide by company safety and health policies.
• Low voltage electrical repair using Multimeter, Oscilloscope, and other hand tools.
• Set appointments to perform preventive maintenance, service calls, and installations.
• Work with Client Relations team to resolve customer issues.
• Perform device calibration using specified test equipment such as power meters.
• Mentor and aid other field service personnel.
• Develop troubleshooting documents for Client Relations.

Kenntnisse

Reading diagrams/schematics

MS Office/Visio/Excel

Customer-facing communication

Organization

Multitasking

Salesforce/NetSuite experience

Ausbildung

Associate's degree in electrical or electronic repair

Tools

Multimeter

Oscilloscope

Electrical meters

Jobbeschreibung

Alma Lasers invites applications for a Field Service Technician II serving East Coast US customers. This remote role focuses on traveling to sites across the continental United States to repair Alma Lasers equipment and perform preventative maintenance as scheduled.

You will provide Level 2 support by phone, read electrical diagrams, and calibrate devices with power meters. This position requires strong problem solving, documentation, and teamwork with Client Relations.