Remote Field Service Technician II – East Coast

Alma Lasers (Korea); Hoboken (NJ); À distance; USD 58 000 - 63 000; Plein temps

Résumé du poste

Alma Lasers is seeking a Field Service Technician II to travel to customer sites across the continental United States with an East Coast focus, performing repairs and preventive maintenance on Alma Lasers equipment. This remote East Coast position requires strong diagnostic skills and the ability to provide Level 2 support by phone.

Ideal candidates hold an Associate's degree in electrical or electronic repair and have 4+ years of field service experience.

Qualifications

• Associate's degree in electrical or electronic repair
• 4+ years of Field Service experience
• Experience with component level repair, preferred
• Knowledgeable of ISO 13485 certification, preferred

Responsabilités

• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete all repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
• Set appointments to perform preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for our Client Relations team

Connaissances

Diagrams

Customer communication

MS Office

Visio

PowerPoint

Outlook

Organizational skills

Multitasking

NetSuite experience

Salesforce experience

Electrical repair

Formation

Associate's degree in electrical or electronic repair

Outils

Multimeter

Oscilloscope

Description du poste

Alma Lasers is seeking a Field Service Technician II to travel to customer sites across the continental United States with an East Coast focus, performing repairs and preventive maintenance on Alma Lasers equipment. This remote East Coast position requires strong diagnostic skills and the ability to provide Level 2 support by phone.

Ideal candidates hold an Associate's degree in electrical or electronic repair and have 4+ years of field service experience.