Remote East Coast Field Service Tech II – Medical Devices

Alma Lasers; New York (NY); Remote; USD 120,347,000 - 131,809,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel to customer sites across the United States, focusing on the East Coast, to repair equipment and perform preventive maintenance.

The role is remote with East Coast residency; requires Associate's degree in electrical repair and 4+ years field service; involves troubleshooting, board swaps, calibration, and documentation; travel 75-90%.

Compensation includes an hourly rate of $42-$46, potential overtime, and eligibility for benefits.

Qualifications

• Associate's degree in electrical or electronic repair, or equivalent experience.
• 4+ years of Field Service experience.
• Experience with component level repair, preferred.
• Knowledgeable of ISO 13485 certification, preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Abide by company safety and health policies.
• Set appointments to perform preventive maintenance, service calls, and installations.

Skills

Reading diagrams

MS Office

Customer facing

Problem solving

Education

Associate's degree in electrical repair

Tools

NetSuite

Salesforce

Job description

Alma Lasers is seeking a Field Service Technician II to travel to customer sites across the United States, focusing on the East Coast, to repair equipment and perform preventive maintenance.

The role is remote with East Coast residency; requires Associate's degree in electrical repair and 4+ years field service; involves troubleshooting, board swaps, calibration, and documentation; travel 75-90%.

Compensation includes an hourly rate of $42-$46, potential overtime, and eligibility for benefits.