Remote Field Service Tech II — East Coast, 75-90% Travel

Alma Lasers Ltd.; Hoboken (NJ); Hybrid; USD 120,347,000 - 131,809,000; Full time

Job summary

Alma Lasers is seeking a Field Service Technician II to travel across the East Coast, performing repairs and preventative maintenance on medical-aesthetic devices. The role requires strong electrical repair skills, the ability to read schematics, and customer-facing communication.

Candidates should be eligible for US work authorization and willing to travel 75-90%. This remote-position primarily covers the East Coast with occasional Central U.S.

Qualifications

• Associate's degree in electrical or electronic repair is required.
• 4+ years of Field Service experience is required.
• Experience with component level repair is preferred.
• Knowledge of ISO 13485 certification is preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics to perform full board swaps as needed.
• Test machines after repair to ensure proper functionality.
• Maintain and complete all repair documentation paperwork.
• Provide Level 2 support via phone to customers and internal employees.
• Mentor and aid other field service personnel.
• Develop troubleshooting documents for Client Relations team.

Skills

Reading diagrams & schematics

Troubleshooting & repair

Customer facing communication

Multitasking

Problem solving

Education

Associate's degree in electrical or electronic repair

4+ years field service experience

Tools

MS Office (Excel, Visio, PowerPoint, Outlook)

NetSuite

Salesforce

Visio

Excel

PowerPoint

Job description

Alma Lasers is seeking a Field Service Technician II to travel across the East Coast, performing repairs and preventative maintenance on medical-aesthetic devices. The role requires strong electrical repair skills, the ability to read schematics, and customer-facing communication.

Candidates should be eligible for US work authorization and willing to travel 75-90%. This remote-position primarily covers the East Coast with occasional Central U.S.