Remote Field Service Technician – Critical Power

BlackBerry Inc.; Ames (IA); On-site; USD 59,000 - 94,000; Full time

Job summary

ABB in the United States (Iowa) seeks a Field Service Engineer to perform service work on critical power equipment per work instructions, within ABB safety standards. The role involves on-site tasks, remote collaboration, equipment installation, maintenance, and customer interactions to ensure reliability and satisfaction.

You will communicate effectively with customers, prepare materials, and identify improvement opportunities while following safety guidelines. US work authorization is required.

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment (or an Associate in electrical technology with 3+ years’ experience; or HS diploma with equivalent experience).
• Advanced ability to interact and communicate information to varying levels within the organization (written and verbal).
• Advanced ability to use Microsoft Office products.
• Moderate ability to manage projects using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Collaborates well with others and takes ownership until the job is complete.
• Candidates must have work authorization to work in the US.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement.
• Perform field service tasks including on-site troubleshooting.
• Prepare material lists for service activities ensuring quality and availability.
• Execute installation, commissioning, maintenance, repairs, upgrades and retrofits.
• Build and maintain positive customer relationships to enhance satisfaction.
• Identify potential new sales opportunities and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions.
• Provide recommendations for product and quality improvements.
• Follow safety protocols and report unsafe practices promptly.

Skills

Communication

MS Office

MS Project

Test plans

Organization

Ownership

Teamwork

Work authorization

Education

Bachelor’s in Electrical Engineering

Bachelor’s in Electrical Engineering Technology

Associate degree in electrical technology

High School Diploma/GED

Tools

MS Project

Excel

Microsoft Office

Job description

ABB in the United States (Iowa) seeks a Field Service Engineer to perform service work on critical power equipment per work instructions, within ABB safety standards. The role involves on-site tasks, remote collaboration, equipment installation, maintenance, and customer interactions to ensure reliability and satisfaction.

You will communicate effectively with customers, prepare materials, and identify improvement opportunities while following safety guidelines. US work authorization is required.