Remote Field Service Leader – Customer Experience & Growth

Burroughs in; Charlotte (NC); A distancia; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Burroughs in Charlotte, NC is seeking a Field Service Manager to lead a remote district team and drive excellent customer experience. The role emphasizes transformational leadership, strong execution, and a data-driven approach to improve service and professional service performance.

The successful candidate will mentor staff, ensure safety compliance, manage assets, and maintain cost control while enabling revenue growth. Travel within the district is required up to 40%.

Formación

• 5+ years of operations managerial experience.
• Experience using MS Office suite and service ticket tracking solutions.
• Experience managing a remote workforce.
• Four or more years of broad and proven accounting experience.
• Standard Microsoft applications, including Windows, Outlook, Excel, and Word preferred.

Responsabilidades

• Monitor, review and analyze district customer satisfaction levels; provide input for adjustments and improvements.
• Monitor, review and analyze district service/implementation business performance to established goals and assure compliance.
• Achieve district service and professional service performance and quality goals.
• Mentor and lead all direct reports to achieve optimal performance.
• Ensure compliance to safety policies and safeguarding of confidential information.
• Travel within the district up to 40% of the time.

Conocimientos

Leadership

Customer communication

Attention to detail

Interpersonal skills

Analytical skills

Planning and organization

Field service knowledge

Service management

Herramientas

MS Office

Descripción del empleo

Burroughs in Charlotte, NC is seeking a Field Service Manager to lead a remote district team and drive excellent customer experience. The role emphasizes transformational leadership, strong execution, and a data-driven approach to improve service and professional service performance.

The successful candidate will mentor staff, ensure safety compliance, manage assets, and maintain cost control while enabling revenue growth. Travel within the district is required up to 40%.