Field Service Operations Manager (Remote, 40% Travel)

Burroughs; Charlotte (NC); Remote; USD 90,000 - 150,000; Full time

Job summary

Burroughs is seeking a Field Service Manager in the United States to lead district service and professional offerings, ensuring customer satisfaction and cost efficiency.

You will mentor teams, monitor technicians, and ensure compliance with policies while managing travel up to 40% within the district.

This role emphasizes strategic leadership, service delivery excellence, and continuous improvement across field service and support functions.

Qualifications

• 5+ years of operations managerial experience.
• Experience managing a remote workforce.
• Experience using MS Office suite and service ticket tracking solutions.
• Four-plus years of broad and proven accounting experience.
• Proficiency with standard Microsoft applications (Windows, Outlook, Excel, Word).

Responsibilities

• Monitor district customer satisfaction levels and drive improvements.
• Review district service/implementation performance against goals.
• Ensure achievement of service and professional performance and quality.
• Mentor and lead direct reports to maximize efficiency.
• Oversee technicians' training, certification, and productivity.
• Maintain compliance with safety, policies, and asset protection.
• Manage district expenses to meet budgets.
• Drive district profitability by reviewing P&Ls.
• Promote learning and a diverse, inclusive team culture.
• Travel within the district up to 40% as needed.

Skills

Leadership

Customer communication

Attention to detail

Interpersonal skills

Analytical skills

Planning & organization

Field service knowledge

Service management

Resource management

Tools

MS Office

Service ticket tracking

Windows & Outlook

Excel

Word

Job description

Burroughs is seeking a Field Service Manager in the United States to lead district service and professional offerings, ensuring customer satisfaction and cost efficiency.

You will mentor teams, monitor technicians, and ensure compliance with policies while managing travel up to 40% within the district.

This role emphasizes strategic leadership, service delivery excellence, and continuous improvement across field service and support functions.