Remote Field Service Director – Growth & Ops Leader

Waters Corporation; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

Waters Corporation is seeking a Regional Service Director to lead the Northeast U.S. Field Services organization, overseeing about 100 Field Service professionals and delivering profitable growth, operational excellence, and customer satisfaction.

Reporting to the Regional Commercial General Manager, this role partners with regional, Americas, and global leadership to execute service strategy, strengthen customer relationships, and drive consistent business performance.

Qualifications

• Significant leadership experience in field service or related service business.
• Proven P&L leadership with revenue growth and profitability.
• Experience managing large, geographically dispersed teams.

Responsibilities

• Own regional service performance including revenue, profitability, and productivity.
• Develop and execute regional service plans aligned with global strategy.
• Lead talent development and succession planning across the region.
• Collaborate with sales, customer success, and operations to deliver outcomes.

Skills

Leadership

P&L management

Strategic thinking

Communication

Education

Bachelor's degree in a scientific, engineering, business, or related field

Job description

Waters Corporation is seeking a Regional Service Director to lead the Northeast U.S. Field Services organization, overseeing about 100 Field Service professionals and delivering profitable growth, operational excellence, and customer satisfaction.

Reporting to the Regional Commercial General Manager, this role partners with regional, Americas, and global leadership to execute service strategy, strengthen customer relationships, and drive consistent business performance.