Senior Field Service Manager - P&L, Growth, Travel

Shermco; Livonia (MI); On-site; USD 135,000 - 165,000; Full time

Job summary

Shermco is seeking a Field Service Manager to lead and optimize field service operations, including staffing, performance, safety, and quality assurance. You will guide budgeting, forecasts, and department metrics while ensuring top-notch customer solutions.

In this role you will drive business development, oversee the sales team, mentor managers, and collaborate with HR and regional leadership to build a culture of continuous improvement. Travel up to 25% is expected.

Qualifications

• 5+ years of leadership experience in a related industry.
• Bachelor's degree in business, engineering, or related field preferred.
• Mentor, coach, and lead technical teams.
• Proficiency with Microsoft Office Suite.
• Strong business acumen including P&L analysis and forecasting.
• Excellent verbal and written communication skills.
• Willingness to travel overnight (up to 25%).
• Must have a valid driver's license with a clean driving record.
• Must pass pre-employment drug screening, background check, and physical examination.

Responsibilities

• Monitor and analyze department performance metrics including utilization, staffing levels, work-in-progress, and forecasts.
• Review departmental P&L reports, identify trends, discrepancies, and implement corrective actions where needed.
• Participate in the development and execution of annual business plans.
• Lead business development efforts, providing strategic direction and oversight to the sales team.
• Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
• Promote and enforce company safety policies and ensure participation in new hire and annual safety training.
• Maintain adherence to quality standards and ensure all work follows Standard Operating Procedures.
• Collaborate with other branch and department managers to deliver seamless, company-wide customer solutions.
• Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement.
• Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
• Perform other duties as needed to support organizational success.

Skills

Leadership

Mentoring

Communication

MS Office

P&L analysis

Travel readiness

Education

Bachelor's degree (business/engineering/related)

High school diploma

Tools

Microsoft Office Suite

Job description

Shermco is seeking a Field Service Manager to lead and optimize field service operations, including staffing, performance, safety, and quality assurance. You will guide budgeting, forecasts, and department metrics while ensuring top-notch customer solutions.

In this role you will drive business development, oversee the sales team, mentor managers, and collaborate with HR and regional leadership to build a culture of continuous improvement. Travel up to 25% is expected.