Regional Field Service Manager – LA, Remote with Field Travel

Smart Care Solutions; Los Angeles (CA); Ibrido; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Advancement opportunities

Descrizione del lavoro

Smart Care Equipment Solutions is seeking a Service Manager in the Los Angeles market. The role partners with the Operations Director to manage a district’s service delivery and profitability, oversees workforce planning, and drives technician development and performance.

You will work closely with dispatch and parts teams, maintaining strong customer relationships and ensuring service excellence across evenings and weekends as required. Travel within the region is expected.

Competenze

• Must have 2+ years of people management experience or equivalent education.
• Associate degree plus relevant management experience acceptable.
• Must be proficient in reading/writing English and able to work in the Los Angeles area.

Mansioni

• Manage daily workforce flow, scheduling, vacations, and weekend emergency coverage.
• Coordinate with dispatchers on technician scheduling and service efficiency.
• Onboard new technicians and implement training plans.
• Coach technicians and empower them to own results.
• Identify development opportunities aligned to abilities and talents.
• Manage technician performance under the Operations Director.
• Review district performance monthly to meet sales and profitability budgets.
• Collaborate with Parts Department on parts issues and delivery.
• Build strong relationships with customer stakeholders.
• Proactively manage customer relationships to demonstrate value.

Conoscenze

People management

Scheduling

Dispatch coordination

Team coaching

Customer relationships

Formazione

Associate degree or higher

Strumenti

Dispatch software

Descrizione del lavoro

Smart Care Equipment Solutions is seeking a Service Manager in the Los Angeles market. The role partners with the Operations Director to manage a district’s service delivery and profitability, oversees workforce planning, and drives technician development and performance.

You will work closely with dispatch and parts teams, maintaining strong customer relationships and ensuring service excellence across evenings and weekends as required. Travel within the region is expected.