Remote Field Service Engineer – Nozomi Digital Printing

Kinsley Power Systems

United States

On-site

USD 60,000 - 75,000

Full time

14 days+
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Job summary

EFI is seeking a Field Service Engineer for nationwide travel within the United States, with international travel as needed. The role emphasizes on-site installation, operator training, and maintenance for Inkjet product lines.

Strong mechanical/electrical skills and Windows proficiency are essential. You will train customers, troubleshoot complex printer issues, and coordinate with the call center to ensure high customer satisfaction.

Qualifications

  • Two-year mechanical/electrical engineering qualification.
  • Experience in mechanical, digital, and electronic technology preferred.
  • Strong commitment to customer satisfaction.
  • Very good knowledge of Microsoft Windows environment.
  • Ability to troubleshoot electrical and mechanical problems at component level.
  • Knowledge of large format printers and/or presses desirable.
  • Passport required for travel.
  • Fluent in English and local language.

Responsibilities

  • Provide on-site installation and setup of all printers associated with the Inkjet product lines.
  • Provide initial and ongoing formal customer operator and printer maintenance training.
  • Provide periodic on-site troubleshooting and repairs on printers with complex issues.
  • Provide detailed technical feedback and liaise with our customer call center.
  • Provide service and support to exhibitions.
  • Work remotely with customers to identify issues and provide repair guidance.
  • Participate in after-hours support on a rotating basis.

Skills

Mechanical engineering
Electrical engineering
Troubleshooting
Customer service
Windows OS
Communication
Travel readiness
Training ability

Education

Two-year engineering qualification

Tools

Printer maintenance tools

Job description

EFI is seeking a Field Service Engineer for nationwide travel within the United States, with international travel as needed. The role emphasizes on-site installation, operator training, and maintenance for Inkjet product lines.

Strong mechanical/electrical skills and Windows proficiency are essential. You will train customers, troubleshoot complex printer issues, and coordinate with the call center to ensure high customer satisfaction.

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