Remote Field Service Engineer – Nozomi Digital Printing

Kinsley Power Systems

United States

On-site

USD 60,000 - 75,000

Full time

14 days+

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Job summary

EFI is seeking a Field Service Engineer for nationwide travel within the United States, with international travel as needed. The role emphasizes on-site installation, operator training, and maintenance for Inkjet product lines.

Strong mechanical/electrical skills and Windows proficiency are essential. You will train customers, troubleshoot complex printer issues, and coordinate with the call center to ensure high customer satisfaction.

Qualifications

Two-year mechanical/electrical engineering qualification.
Experience in mechanical, digital, and electronic technology preferred.
Strong commitment to customer satisfaction.
Very good knowledge of Microsoft Windows environment.
Ability to troubleshoot electrical and mechanical problems at component level.
Knowledge of large format printers and/or presses desirable.
Passport required for travel.
Fluent in English and local language.

Responsibilities

Provide on-site installation and setup of all printers associated with the Inkjet product lines.
Provide initial and ongoing formal customer operator and printer maintenance training.
Provide periodic on-site troubleshooting and repairs on printers with complex issues.
Provide detailed technical feedback and liaise with our customer call center.
Provide service and support to exhibitions.
Work remotely with customers to identify issues and provide repair guidance.
Participate in after-hours support on a rotating basis.