Remote Field Service Engineer - Medical Imaging

United Imaging North America; Houston (TX); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Life insurance

401(k) with employer match

Paid time off

Sick leave

12 paid holidays

Job summary

United Imaging North America is seeking a remote field service engineer to provide on-site service support for diagnostic imaging equipment in the Houston region. The role involves extensive travel (approx. 75%) to support customers and install systems, with collaboration across global teams.

The ideal candidate will have an associate degree in a technical field, experience with imaging hardware/software, and strong troubleshooting and communication skills. Relocation not offered for this role.

Qualifications

• Associate degree in technical field or equivalent experience.
• Familiar with diagnostic imaging equipment principles.
• Experience in field service or troubleshooting hardware/software.

Responsibilities

• Provide top-level on-site service support that delights customers and sets the benchmark for the medical imaging industry.
• Work closely with Customer Care Center to perform troubleshooting, maintenance, and updates on designated products.
• Embrace new technology while leveraging core strengths in customer service and service support.
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market.
• Continually build competence in providing technical assistance and support to customers.

Skills

Customer communication

Troubleshooting

Team collaboration

Willingness to travel

Education

Associate degree in technical field

Job description

United Imaging North America is seeking a remote field service engineer to provide on-site service support for diagnostic imaging equipment in the Houston region. The role involves extensive travel (approx. 75%) to support customers and install systems, with collaboration across global teams.

The ideal candidate will have an associate degree in a technical field, experience with imaging hardware/software, and strong troubleshooting and communication skills. Relocation not offered for this role.