Remote Field Service Engineer — Life Science Equipment

Sartorius; Oregon; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Mentoring programs

Work‑life balance programs

Comprehensive onboarding and training

Health plans and wellness programs

401(k) with generous company match

Job summary

Sartorius is seeking a Field Service Engineer for a remote-based role serving the Boston, MA area. You will install, calibrate, and maintain Sartorius equipment, providing on-site and remote support to ensure reliable operation and customer satisfaction.

The ideal candidate has a Bachelor's degree in Engineering and 3+ years of field service or technical support experience, plus strong troubleshooting and communication skills and willingness to travel.

Qualifications

• Bachelor's degree in Engineering or equivalent technical qualification.
• 3+ years of experience in field service, maintenance or technical support roles involving technical equipment or systems.
• Solid ability to diagnose and resolve mechanical, electrical or software‑related issues using defined procedures.
• Good understanding of equipment functionality and service processes.
• Clear communication skills and customer‑oriented mindset to explain technical topics effectively.
• Ability to work in accordance with structured service processes and documentation requirements.
• Valid driver's license and willingness to travel.
• Identification with Sartorius' core values: Sustainability, Openness, Enjoyment.

Responsibilities

• Perform installations, calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability.
• Provide on‑site and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation.
• Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions.
• Escalate complex or unresolved technical issues to higher support levels by documenting symptoms, findings and actions taken to support efficient resolution.
• Maintain accurate service records by documenting service activities, findings and corrective actions in service systems to ensure transparency and traceability.
• Support service quality and compliance by adhering to service processes, safety requirements and documentation standards to ensure consistent service delivery.

Skills

Clear communication

Customer-oriented

Troubleshooting

Structured service processes

Documentation

Willingness to travel

Education

Bachelor's degree in Engineering or equivalent

Job description

Sartorius is seeking a Field Service Engineer for a remote-based role serving the Boston, MA area. You will install, calibrate, and maintain Sartorius equipment, providing on-site and remote support to ensure reliable operation and customer satisfaction.

The ideal candidate has a Bachelor's degree in Engineering and 3+ years of field service or technical support experience, plus strong troubleshooting and communication skills and willingness to travel.