Remote Field Service Engineer, Bioprocess (New England)

Sartorius; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Health plans

Paid vacation

Flexible Spending: HSA/FSA

Job summary

Sartorius is seeking a Field Service Engineer to provide on-site and remote support for Bioprocess products, focused in the New England region. The role involves installations, start-ups, calibrations, maintenance and repairs, with travel across MA and the Northeast, and occasional Canadian travel.

You will act as the customer liaison for service, parts and support. The successful candidate will have a degree in Electrical/Electronic disciplines, 3+ years field service experience, and a valid

Qualifications

• Bachelor’s degree in Electrical/Electronic discipline or equivalent.
• Industry experience and technical/military training may supplement formal education.
• Valid Driver's License and Passport are required.
• Proven field service experience in biopharmaceutical or related industry is preferred.

Responsibilities

• Perform installation, commissioning, calibration and preventive maintenance on Bioprocess systems.
• Repair field equipment and address break-fix issues within service level agreements.
• Accurately document time, expenses and service activities in the CRM/workflow systems.
• Collaborate with Product Support and Hardware Resource teams to resolve complex issues.
• Travel up to 70% to support field service in MA, NE and adjacent regions.

Skills

Social skills

Critical thinking

Math & science

Complex problem solving

Driver's license

Education

Bachelor's degree in Electrical/Electronic discipline

Associate’s degree or equivalent training

Job description

Sartorius is seeking a Field Service Engineer to provide on-site and remote support for Bioprocess products, focused in the New England region. The role involves installations, start-ups, calibrations, maintenance and repairs, with travel across MA and the Northeast, and occasional Canadian travel.

You will act as the customer liaison for service, parts and support. The successful candidate will have a degree in Electrical/Electronic disciplines, 3+ years field service experience, and a valid