Remote Field Service Engineer Life Science Equipment

Sartorius; Boston, Northern (MA, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Paid vacation

Health plans

Flexible spending

Job summary

Sartorius in the United States is seeking a Field Service Engineer to support Boston-area customers. This remote-based role blends on-site and remote service to ensure reliable operation of Sartorius equipment and sustained customer satisfaction.

You will install, calibrate, and perform preventive maintenance, diagnose issues with standard tools, document actions for traceability, escalate complex problems, and contribute to service quality through compliant processes.

Qualifications

• Bachelor's degree in Engineering or equivalent technical qualification.
• 3+ years of field service, maintenance or technical support roles involving technical equipment or systems.
• Solid ability to diagnose and resolve mechanical, electrical or software-related issues using defined procedures.
• Good understanding of equipment functionality and service processes.
• Clear communication skills and customer-oriented mindset to explain technical topics effectively.
• Ability to work in accordance with structured service processes and documentation requirements.
• Valid driver's license and willingness to travel.
• Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms.

Responsibilities

• Perform installations, calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability.
• Provide on-site and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation.
• Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions.
• Escalate complex or unresolved technical issues to higher support levels by documenting symptoms, findings and actions taken to support efficient resolution.
• Maintain accurate service records by documenting service activities, findings and corrective actions in service systems to ensure transparency and traceability.
• Support service quality and compliance by adhering to service processes, safety requirements and documentation standards to ensure consistent service delivery.

Skills

Field service

Diagnostics

Mechanical skills

Electrical skills

Software troubleshooting

Customer communication

Driver's license

Travel readiness

Education

Bachelor's degree in Engineering

Job description

Sartorius in the United States is seeking a Field Service Engineer to support Boston-area customers. This remote-based role blends on-site and remote service to ensure reliable operation of Sartorius equipment and sustained customer satisfaction.

You will install, calibrate, and perform preventive maintenance, diagnose issues with standard tools, document actions for traceability, escalate complex problems, and contribute to service quality through compliant processes.