Remote Field Service Engineer – Boston Area

Sartorius; Milton (MA); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Job summary

Sartorius is seeking a Field Service Engineer for the Boston, MA area. The role involves on-site and remote service to ensure reliable operation and availability of Sartorius equipment, following procedures and standards to maximize customer satisfaction.

The candidate will perform installations, calibrations and preventive maintenance, diagnose issues using standard tools, and escalate when needed. Travel and strong documentation are required.

Qualifications

• Ability to diagnose mechanical, electrical or software issues using defined procedures.
• Experience in field service, maintenance or technical support roles involving equipment.
• Strong communication skills and customer-oriented mindset.

Responsibilities

• Perform installations, calibrations and preventive maintenance on Sartorius equipment.
• Provide on-site and remote technical support to diagnose issues and apply corrective actions.
• Escalate complex issues as needed and document symptoms and actions taken.
• Maintain service records in service systems for transparency and traceability.
• Adhere to safety requirements and service processes to ensure quality.

Skills

Field service

Maintenance

Diagnostics

Customer service

Education

Bachelor-level Engineering degree

Tools

Diagnostic tools

Job description

Sartorius is seeking a Field Service Engineer for the Boston, MA area. The role involves on-site and remote service to ensure reliable operation and availability of Sartorius equipment, following procedures and standards to maximize customer satisfaction.

The candidate will perform installations, calibrations and preventive maintenance, diagnose issues using standard tools, and escalate when needed. Travel and strong documentation are required.