Remote Field Service Engineer - Equipment Diagnostics

Sartorius; United States; Remote; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Mentoring programs

Flexible schedules

Healthcare plans

401(k) plan

Employee wellbeing

Zusammenfassung

Sartorius is seeking a Field Service Engineer for a remote-based role in the Boston, MA area. You will perform installations, calibrations and preventive maintenance, and provide on-site and remote technical support to customers to ensure reliable operation and system performance.

The ideal candidate has 3+ years of field service experience, strong diagnostic and communication skills, a valid driver’s license, and the ability to travel.

Qualifikationen

• Bachelor’s degree in Engineering or equivalent technical qualification.
• 3+ years of experience in field service, maintenance or technical support roles involving technical equipment or systems.
• Ability to diagnose and resolve mechanical, electrical or software-related issues using defined procedures.
• Good understanding of equipment functionality and service processes.
• Clear communication skills and customer-oriented mindset to explain technical topics effectively.
• Ability to work in accordance with structured service processes and documentation requirements.
• Valid driver’s license and willingness to travel.
• Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms.
• Identification with Sartorius core values: Sustainability, Openness, Enjoyment.

Aufgaben

• Perform installations, calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability
• Provide on-site and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation
• Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions
• Escalate complex or unresolved technical issues to higher support levels by documenting symptoms, findings and actions taken to support efficient resolution
• Maintain accurate service records by documenting service activities, findings and corrective actions in service systems to ensure transparency and traceability
• Support service quality and compliance by adhering to service processes, safety requirements and documentation standards to ensure consistent service delivery

Kenntnisse

Field service experience

Diagnostic skills

Customer-oriented

Communication skills

Willingness to travel

Valid driver’s license

Ability to lift up to 22 kg

Ausbildung

Bachelor’s degree in Engineering or equivalent

Jobbeschreibung

Sartorius is seeking a Field Service Engineer for a remote-based role in the Boston, MA area. You will perform installations, calibrations and preventive maintenance, and provide on-site and remote technical support to customers to ensure reliable operation and system performance.

The ideal candidate has 3+ years of field service experience, strong diagnostic and communication skills, a valid driver’s license, and the ability to travel.