Remote Field Service Engineer – Equipment Maintenance

Sartorius North America; Boston (MA); Remote; USD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Professional development

Work-life balance

onboarding program

Zusammenfassung

Sartorius North America is seeking a Field Service Engineer to support the Boston area with onsite and remote service to ensure instrument reliability and uptime. You will install, calibrate, and maintain equipment, diagnose issues, and document activities across a global service network.

Ideal candidates have 3+ years in field service, a solid grasp of engineering systems, and a customer-focused approach. Travel and lifting requirements apply, with emphasis on safety and quality in service

Qualifikationen

• 3+ years of field service, maintenance or technical support roles involving technical equipment or systems.
• Solid ability to diagnose and resolve mechanical, electrical or software-related issues using defined procedures.
• Clear communication skills and customer-oriented mindset to explain technical topics effectively.

Aufgaben

• Perform installations, calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability.
• Provide onsite and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation.
• Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions.
• Escalate complex or unresolved technical issues to higher support levels by documenting symptoms, findings and actions taken to support efficient resolution.
• Maintain accurate service records by documenting service activities, findings and corrective actions in service systems to ensure transparency and traceability.
• Support service quality and compliance by adhering to service processes, safety requirements and documentation standards to ensure consistent service delivery.

Kenntnisse

Field service experience

Diagnostics and troubleshooting

Customer-oriented communication

Structured service processes

Willingness to travel

Ausbildung

Bachelor's degree in Engineering or equivalent

Tools

Diagnostic tools

Service procedures

Documentation systems

Jobbeschreibung

Sartorius North America is seeking a Field Service Engineer to support the Boston area with onsite and remote service to ensure instrument reliability and uptime. You will install, calibrate, and maintain equipment, diagnose issues, and document activities across a global service network.

Ideal candidates have 3+ years in field service, a solid grasp of engineering systems, and a customer-focused approach. Travel and lifting requirements apply, with emphasis on safety and quality in service