Field Service Engineer 2 - Baltimore, MD / Philadelphia, PA

Cynosure, Inc.; Maryland; Hybrid; USD 75,000 - 105,000; Full time

Job summary

Cynosure, Inc. is seeking an experienced Field Service Technician to support laser systems and related electronics at customer sites or service centers in Maryland.

Responsibilities include repair, test, calibrate and install laser subsystems, maintain service records, provide on-site support, travel up to 50% and possibly international travel, and uphold safety and quality standards.

Qualifications

• Bachelor’s degree or equivalent in electronics or related field.
• 2–5 years of relevant field service experience in the medical electronics industry.
• Experience troubleshooting medical electronics equipment.
• Proficient with DOS, Word and Excel.

Responsibilities

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies.
• Report potential problems to supervisor or senior technician.
• Maintain complete and accurate service records.
• Interact with customers and monitor accounts.
• Provide on-site technical support at customer sites and service centers.
• Travel up to 50% for on-site service and workshops; possible international travel.

Skills

Laser technical experience

DOS/Word/Excel

Independent worker

Customer-focused in medical env

Education

Bachelor’s degree or equivalent in Electronics or related field

Job description

Job Summary

Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
• Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide on-site technical support to customers as required
• Provide on-site technical support for workshops and/or shows
• Provide technical support and business guidance remotely through call center on
  non-scheduled service days. (if applicable)
• Complete physical inventory when asked
• Maintain and manage remote service center (if applicable)
• Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
• Adhere to company guidelines regarding safety procedures
• Continually develop positive relations within sales and service team
• Continually develop company and product knowledge
• Continually develop, exercise and maintain excellent customer relations skills
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
• Perform product alignment and certification to specification
• Maintain a minimum of service recalls
• Completion of other various tasks as assigned by management
• Embody and deliver the “Exceptional Everyday”

Qualifications

Education

Bachelor’s degree is equivalent to three (3) years of experience

Specific Area of Study: Electronics or related field

Experience

2 to 5 years relevant experience

Specific Related Experience: Field service experience in troubleshooting medical electronics equipment in medical device industry.

Skills

• Technically oriented with hands on Laser technical experience preferred
• Familiarity with computers, DOS, Word and Excel
• Working knowledge of customer needs in a medical environment
• Ability to work independently

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
• Other (please specify) Overnight travel up to 50% (if applicable); May require International travel (if applicable)