Remote Field Service Engineer, Laboratory Automation

Labman Automation Ltd; North Great River (NY); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) retirement plan

Paid Time Off and holidays

Company laptop and mobile phone

Job summary

Labman Automation Ltd is seeking a US Field Service Engineer to install, commission and service laboratory automation systems across the United States. The role is remote with regular travel, primarily in the North Eastern region, and occasional trips to Labman HQ in the UK for training and events.

You’ll diagnose, repair and optimize equipment, provide training, and collaborate with UK engineering teams to resolve complex issues while maintaining strong customer relationships.

Qualifications

• Strong hands-on mechanical, electrical or mechatronics aptitude.
• Excellent analytical and problem-solving skills.
• Experience assembling, repairing or troubleshooting technical equipment.
• Ability to read engineering drawings and schematics.
• Comfort with travel across the US.
• Proficient IT skills including MS Office.

Responsibilities

• Install, commission, maintain and repair Labman automation systems.
• Perform preventive maintenance and system upgrades.
• Provide remote and onsite technical support.
• Diagnose faults in mechanical, electrical and electromechanical systems.
• Support factory acceptance, site acceptance testing and validation activities.
• Deliver customer training after installation and service visits.
• Investigate issues and implement corrective actions.
• Collaborate with Labman UK teams to resolve complex problems.
• Maintain accurate service records and relay field feedback.

Skills

Mechanical aptitude

Electrical aptitude

Problem solving

Communication skills

Independent work

Microsoft Office

Travel readiness

Education

PhD in Physics/Chemistry/Materials Science/Engineering

MSc in related field

BSc in related field

Tools

Diagnostic instruments

Hand tools

Measurement instruments

Job description

Labman Automation Ltd is seeking a US Field Service Engineer to install, commission and service laboratory automation systems across the United States. The role is remote with regular travel, primarily in the North Eastern region, and occasional trips to Labman HQ in the UK for training and events.

You’ll diagnose, repair and optimize equipment, provide training, and collaborate with UK engineering teams to resolve complex issues while maintaining strong customer relationships.