US Field Service Engineer – Laboratory Automation

Labman Automation Ltd; North Great River (NY); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) retirement plan

Paid Time Off and holidays

Company laptop and mobile phone

Job summary

Labman Automation Ltd is seeking a US Field Service Engineer to install, commission and service laboratory automation systems across the United States. The role is remote with regular travel, primarily in the North Eastern region, and occasional trips to Labman HQ in the UK for training and events.

You’ll diagnose, repair and optimize equipment, provide training, and collaborate with UK engineering teams to resolve complex issues while maintaining strong customer relationships.

Qualifications

• Strong hands-on mechanical, electrical or mechatronics aptitude.
• Excellent analytical and problem-solving skills.
• Experience assembling, repairing or troubleshooting technical equipment.
• Ability to read engineering drawings and schematics.
• Comfort with travel across the US.
• Proficient IT skills including MS Office.

Responsibilities

• Install, commission, maintain and repair Labman automation systems.
• Perform preventive maintenance and system upgrades.
• Provide remote and onsite technical support.
• Diagnose faults in mechanical, electrical and electromechanical systems.
• Support factory acceptance, site acceptance testing and validation activities.
• Deliver customer training after installation and service visits.
• Investigate issues and implement corrective actions.
• Collaborate with Labman UK teams to resolve complex problems.
• Maintain accurate service records and relay field feedback.

Skills

Mechanical aptitude

Electrical aptitude

Problem solving

Communication skills

Independent work

Microsoft Office

Travel readiness

Education

PhD in Physics/Chemistry/Materials Science/Engineering

MSc in related field

BSc in related field

Tools

Diagnostic instruments

Hand tools

Measurement instruments

Job description

Position: US Field Service Engineer – Laboratory Automation
Location: Remote – North Eastern US (primarily Pennsylvania, New Jersey, Connecticut or Massachusetts)
Salary: $90,000 USD per annum
Employment Type: Full-time

This is a remote role with regular travel across the US, primarily supporting customers in the North Eastern region. Occasional travel to Labman HQ in Stokesley, North Yorkshire, UK, will be required for training, technical development and company events.

About the Role

We’re looking for a Field Service Engineer to join our Support Team and provide technical support to Labman customers across the United States.
You’ll install, maintain, troubleshoot and optimise laboratory automation systems, helping customers keep their equipment running safely, reliably and efficiently.
Working closely with customers and our engineering teams in the UK, you’ll use practical engineering skills and analytical problem-solving to diagnose faults, carry out repairs and upgrades, provide training and support long‑term system performance.

This role could be a great fit for a recent MSc or PhD graduate in Physics, Chemistry, Materials Science, Chemical Engineering or a related discipline who wants to apply their scientific skills in a hands‑on, customer‑facing technical role.

What You’ll Do

• Install, commission, maintain and repair Labman automation systems
• Carry out preventive maintenance, repairs and system upgrades
• Provide remote and onsite technical support
• Diagnose mechanical, electrical, pneumatic and electromechanical faults
• Support FAT, SAT and system validation activities
• Deliver customer training following installation and service visits
• Investigate technical issues and implement corrective actions
• Work with Labman UK engineering teams to resolve complex problems
• Maintain accurate service records and provide field feedback to improve system reliability
• Build strong, professional relationships with customers

What You’ll Need

• Strong hands‑on mechanical, electrical, electromechanical or mechatronics aptitude
• Excellent analytical and problem‑solving skills
• Experience assembling, repairing, maintaining or troubleshooting technical equipment
• Ability to interpret engineering drawings, schematics and technical documentation
• Confidence using hand tools, diagnostic equipment and measurement instruments
• Strong communication and customer service skills
• Ability to work independently, prioritise tasks and take initiative
• Good IT skills, including Microsoft Office
• Willingness to travel extensively throughout the US
• Valid US driver’s licence and eligibility to travel internationally

Experience with laboratory automation, robotics, scientific instrumentation or industrial automation is advantageous but not essential.

Qualifications

We welcome candidates with a PhD, Master’s or Bachelor’s degree in Physics, Chemistry, Materials Science, Chemical Engineering, Mechanical Engineering, Electrical Engineering, Mechatronics or a related discipline.

Practical experience gained through research, laboratory equipment, internships, personal projects or previous technical roles is highly valued.

Most importantly, you’ll be curious about how things work, enjoy solving practical problems and be comfortable getting hands‑on with complex equipment.

Company Benefits

• Medical, dental and vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO) and company holidays
• Company laptop, mobile phone and required service tools
• Business travel expenses reimbursed
• Ongoing technical training and career development
• Opportunity to work with cutting‑edge laboratory automation systems
• Travel opportunities across the US and to Labman HQ in the UK

Labman Values

• IN IT TOGETHER – Shared effort, shared success
• EXCELLENCE – Delivering the highest quality in everything we do
• HUMILITY – Grounded, respectful, and always learning
• SUSTAINABILITY – Building a business that lasts
• FUN – Friendly, enthusiastic, and a bit different