Service engineer - US

Lab Services B.v..; Tewksbury, Northern (MA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Friendly informal work environment

Growth opportunities

Job summary

LAB Services is seeking a Service Engineer to support our robot projects in laboratory automation from our Tewksbury, MA office. You will maintain, repair, and improve systems worldwide, becoming the face of our company while traveling as needed.

You will report to the Service Manager and work both independently and with colleagues in a dynamic, international environment, ensuring optimal uptime and customer satisfaction.

Qualifications

• Bachelor’s or Associate degree in mechatronics, electronics, or field service.
• Willingness to travel and work across-site.
• Customer-focused mindset with strong service ethic.

Responsibilities

• Maintain and service proprietary products and systems.
• Provide on-site and remote technical support.
• Repair and occasionally install equipment.
• Keep service records and manage inventory.
• Prepare for maintenance tasks and gather information with colleagues.

Skills

Field service

Troubleshooting

Mechatronics

Electronics

Customer service

Travel readiness

Education

Bachelor’s or Associate degree in mechatronics/electronics/field service

Tools

PlateButler!

Job description

Is Service Engineer #YourNextJob?

Are you interested in Field Service? Do you enjoy working with robotics and excel at providing technical support to customers? Love to travel? Would you like to be part of a dynamic, young team where no two days are the same? If so, we have an exciting opportunity for you!

As a Service Engineer, you’ll have a varied and challenging role providing service and support for our robot projects in laboratory automation in the United States. From our office in Tewksbury, MA, you’ll gain in-depth knowledge of our product line and projects, enabling you to maintain, repair, and improve them worldwide. You will become the face of our company! Whether working independently or with colleagues, you’ll report directly to the Service Manager.

The role

You love making things easier for customers. Your technical expertise allows you to handle even the most complex issues. By ensuring optimal maintenance and resolving problems quickly, you minimize downtime for our clients. Key responsibilities include:

• Maintaining our proprietary products and systems.
• Providing on-site and remote technical support.
• Repairing and occasionally installing equipment both internally and externally.
• Keeping service records and managing inventory.
• Preparing for maintenance tasks.
• Gathering information and consulting with colleagues or external partners.

This is a dynamic position where automation, variety, and flexibility are key. In short, a fantastic challenge in an international environment!

What we’re looking for

We are seeking a travel-ready engineer with a hands-on attitude.

• A bachelor’s degree or associate degree wih relevant experience in mechatronics, electronics, or field service.
• Ability to work both independently and collaboratively.
• Flexibility and the ability to adapt to ad-hoc situations and tasks.
• Expertise in our products and systems to provide top-notch support, maintenance, and repair.
• A service-oriented mindset with a focus on customer satisfaction.
• Initiative, a drive for self-improvement, and a desire to grow professionally.
• A valid driver’s license.

What we offer

We provide a responsible role in a healthy, dynamic company with a competitive salary, flexibility, a friendly informal work environment, and opportunities for professional development. This is a full-time role (40 hours per week) with the potential for a permanent contract after successful performance. LAB Services offers ample growth and learning opportunities to advance your career.

About LAB Services

Since 1992, LAB Services has been integrating and developing innovative systems for automating standardized laboratory processes. We are brand-independent and use our proprietary software, PlateButler!, to deliver unique, advanced solutions in laboratory automation. Our customers are at the heart of our work. Together, we find the best solutions tailored to their needs, offering tools that make daily work simpler, more flexible, and user-friendly while maintaining the highest standards of quality, accuracy, and service—both nationally and internationally.

In addition to integrating complete modular platforms and ultra-high throughput systems, LAB Services supplies a wide range of innovative laboratory tools, including pipettes, washers, dispensers, readers, and incubators.

We emphasize teamwork and clear communication. LAB Services is looking for enthusiastic candidates ready to help us expand our market position in a high-tech, informal environment.