Remote Field Service Engineer – Lab Equipment

PerkinElmer; Boston (MA); Remote; USD 65,000 - 80,000; Full time

Job summary

PerkinElmer is seeking a Field Service Engineer to perform on-site installation, diagnostics, troubleshooting, and repair of advanced laboratory systems across customer sites in Massachusetts. You will train users on operation and maintenance and serve as the company liaison for administrative and technical matters.

Key duties include installations, maintenance, validations, and repairs, plus identifying service opportunities, managing assets and parts, and documenting activities.

Qualifications

• BA/BS in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering or related field plus 3 years direct repair experience
• Associate degree in related discipline plus 5 years direct repair experience
• High School Diploma plus 7+ years direct repair experience

Responsibilities

• Perform installations, maintenance, validations and repairs per service standards.
• Engage with customers to understand workflows and tailor service offerings.
• Enhance profitability through billable work, consumables and service leads.
• Maintain assets, tools, test equipment, telecommunication equipment and service parts inventory.
• Proactively report quality improvements via the quality notification process.
• Attend company-sponsored training and complete administrative tasks.
• Maintain training and compliance in health, safety, and environmental aspects.

Skills

Customer service

Communication

Technical troubleshooting

MS Office

Team player

Education

Bachelor's/Associate/High School with related experience

Associate degree

High School Diploma + 7+ years experience

Job description

PerkinElmer is seeking a Field Service Engineer to perform on-site installation, diagnostics, troubleshooting, and repair of advanced laboratory systems across customer sites in Massachusetts. You will train users on operation and maintenance and serve as the company liaison for administrative and technical matters.

Key duties include installations, maintenance, validations, and repairs, plus identifying service opportunities, managing assets and parts, and documenting activities.