Remote Field Service Engineer - Lab Instruments (MN/WI)

PerkinElmer; Minneota (MN); Remote; USD 59,000 - 77,000; Full time

Job summary

PerkinElmer is seeking a Field Service Engineer to support customers in Minnesota and western Wisconsin from a remote field position. You will install, maintain, validate, and repair instrumentation at customer sites, drive zero recalls, and perform preventive maintenance for contract and non-contract customers.

Travel is expected to customer sites with safety protocols and documentation management. The role requires relevant degrees or military experience, MS Office proficiency, and travel

Qualifications

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 2 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting
• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience and 4 plus years of experience in the ability to troubleshoot, repair, and provide qualification services in a laboratory setting
• Experience using Microsoft 365
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
• Ability to travel by air, vehicle and/or other means of transportation as business requires
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code

Responsibilities

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services
• Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of the service system
• Accountable for assigned company assets to include: Computers, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Seek higher level certification through participation in company sponsored training & development initiatives
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Excellent customer service skills complemented by an ability to listen to and interpret client requests
• MS Office Skills: Outlook, PowerPoint, Word
• strong team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions

Skills

Customer service

Team player

Travel readiness

Follow written and verbal directions

Education

Bachelor's degree (Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering)

Associate degree (Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering)

Tools

MS Office

Instrument control software

Job description

PerkinElmer is seeking a Field Service Engineer to support customers in Minnesota and western Wisconsin from a remote field position. You will install, maintain, validate, and repair instrumentation at customer sites, drive zero recalls, and perform preventive maintenance for contract and non-contract customers.

Travel is expected to customer sites with safety protocols and documentation management. The role requires relevant degrees or military experience, MS Office proficiency, and travel