Remote Field Service Engineer – Lab Instrumentation (MN/WI)

1US0 PerkinElmer U.S. LLC; Minnesota; Hybrid; USD 59.000 - 77.000; Vollzeit

Zusammenfassung

PerkinElmer is hiring a Field Service Engineer for remote MN/WI coverage, requiring hands-on lab troubleshooting experience and strong customer service skills. The role focuses on install, maintenance, calibration and repair of analytical instruments at customer sites, with travel in Minnesota and western Wisconsin.

Primary duties include preventive maintenance, documentation, and safety adherence across contract and non-contract customers.

Qualifikationen

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, or Engineering with 2+ years troubleshooting in a lab.
• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, or Engineering with 4+ years troubleshooting/qualification services in a laboratory setting.
• Willingness to travel and a valid driver’s license.

Aufgaben

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service.
• Drive toward zero service recalls.
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services, which apply to our products in the field.
• Demonstrate knowledge of and adherence to the Installation, warranty, and service contract provisions to provide adequate billing information to the customer.
• Provide appropriate referral to other employees for answers to specific questions or to obtain product information
• Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of the service system
• Accountable for assigned company assets to include: Computers, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Manage inventory levels to ensure that adequate supply and appropriate records are maintained
• Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Seek higher level certification through participation in company sponsored training & development initiatives
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Kenntnisse

Interpersonal communication

Technical problem-solving

Customer service

MS Office

Team player

Tech bulletin reading

Ausbildung

Bachelor’s degree in Applied Science or related field

Associate degree in Applied Science or related field

Tools

Microsoft 365

Jobbeschreibung

PerkinElmer is hiring a Field Service Engineer for remote MN/WI coverage, requiring hands-on lab troubleshooting experience and strong customer service skills. The role focuses on install, maintenance, calibration and repair of analytical instruments at customer sites, with travel in Minnesota and western Wisconsin.

Primary duties include preventive maintenance, documentation, and safety adherence across contract and non-contract customers.