Remote Field Service Engineer - Lab Instrumentation (CO)

PerkinElmer; Colorado; Hybrid; USD 58,760 - 87,360; Full time

Job summary

PerkinElmer is seeking a Field Service Engineer (REMOTE FIELD CO) to uphold high standards of customer support. The role is primarily remote in the CO area, interfacing with customers to install, validate, repair instrumentation, and ensure service quality.

Responsibilities include preventive maintenance, on-site service, thorough documentation, and collaboration with colleagues; travel as required. A science/engineering degree and relevant field experience are needed; Microsoft 365 familiarity

Qualifications

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related field with at least 2 years of troubleshooting, repairing, and providing qualification services in a laboratory setting.
• Or an associate degree with at least 4 years of experience.
• Experience using Microsoft 365 is preferred.
• Valid driver’s license is required.
• Vendor-issued certification on relevant laboratory equipment is a plus.
• Travel as required by the role; territory-dependent.

Responsibilities

• Install, maintain, validate, and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service.
• Drive toward zero service recalls and complete preventive maintenance calls within timeframes.
• Provide scheduled preventive maintenance for contract customers and remedial maintenance for non-contract customers.
• Maintain up-to-date documentation for dispatch, inventory, and service support.
• Develop technical and soft skills to enhance PerkinElmer’s value proposition to customers.

Skills

Interpersonal skills

Written communication

Verbal communication

Problem solving

Customer service

MS Office

Education

Bachelor's degree

Associate degree

Tools

Instrument control software

Microsoft 365

Job description

PerkinElmer is seeking a Field Service Engineer (REMOTE FIELD CO) to uphold high standards of customer support. The role is primarily remote in the CO area, interfacing with customers to install, validate, repair instrumentation, and ensure service quality.

Responsibilities include preventive maintenance, on-site service, thorough documentation, and collaboration with colleagues; travel as required. A science/engineering degree and relevant field experience are needed; Microsoft 365 familiarity