Remote Field Service Engineer – Lab Instrumentation (MN/WI)

PerkinElmer; Minnesota; Remote; USD 59,000 - 77,000; Full time

Job summary

PerkinElmer is seeking a Field Service Engineer to support Minnesota and western Wisconsin from a remote field role. You will install, maintain, and repair PerkinElmer and multivendor instruments at customer sites, ensure preventive maintenance, and manage service contracts and warranty work.

The role requires strong problem-solving, excellent communication, and customer-service skills, with travel as needed and adherence to safety and documentation standards.

Qualifications

• Excellent interpersonal, written, and verbal communication skills are required.
• Bachelor’s degree or associate degree in a related field with practical laboratory troubleshooting experience.

Responsibilities

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service.
• Drive toward zero service recalls.
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services.
• Demonstrate knowledge of and adherence to installation, warranty, and service contract provisions for billing information.
• Maintain up-to-date electronic and repair documentation for dispatch, inventory and service support.
• Manage inventory levels to ensure adequate supply and records.
• Seek higher level certification through company training opportunities.

Skills

Interpersonal skills

Written communication

Verbal communication

Technical troubleshooting

Customer service

MS Office

Education

Bachelor’s degree in Applied Science

Associate degree in Applied Science

Tools

Microsoft 365

Job description

PerkinElmer is seeking a Field Service Engineer to support Minnesota and western Wisconsin from a remote field role. You will install, maintain, and repair PerkinElmer and multivendor instruments at customer sites, ensure preventive maintenance, and manage service contracts and warranty work.

The role requires strong problem-solving, excellent communication, and customer-service skills, with travel as needed and adherence to safety and documentation standards.