Field Service Engineer – Lab Equipment & Support

PerkinElmer; Sacramento (CA); On-site; USD 75,000 - 100,000; Full time

Job summary

PerkinElmer is seeking a Customer Support Engineer to uphold high standards of professional customer support. You will be the face of the company, ensuring customer needs are met promptly and efficiently at client sites and on remote channels where applicable.

Responsibilities include performing scheduled maintenance, driving service contract growth, and educating customers on training and software offerings. A strong emphasis on safety, documentation, and communication is required.

Qualifications

• Bachelor's degree in applied sciences or engineering field.
• 2+ years' experience maintaining and repairing analytical lab equipment.
• Experience with Microsoft 365.
• Exposure to analytical equipment or lab environment.
• Knowledge of laboratory safety practices.
• Experience with a CMMS (e.g., ServiceMax).
• Valid driver's license and safe vehicle operation.

Responsibilities

• Provide scheduled preventive maintenance for contract customers and remedial maintenance for non-contract customers billed hourly.
• Drive toward zero service recalls and complete assigned preventive maintenance calls on time.
• Provide accurate billing information by understanding service agreements.
• Promote new service agreements, upgrades, and instrument add-ons to existing contracts.
• Educate customers on training, software, and laboratory services offerings.

Skills

Customer support

Interpersonal skills

Communication

Education

Bachelor's degree in applied science, biology, chemistry, electronics, mathematics, or engineering

Master's degree in applied science (preferred)

Tools

ServiceMax

Job description

PerkinElmer is seeking a Customer Support Engineer to uphold high standards of professional customer support. You will be the face of the company, ensuring customer needs are met promptly and efficiently at client sites and on remote channels where applicable.

Responsibilities include performing scheduled maintenance, driving service contract growth, and educating customers on training and software offerings. A strong emphasis on safety, documentation, and communication is required.