Remote Field Service Engineer – Installations & Support
Sartorius
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Benefits offered by this job
Job summary
Sartorius is seeking a Field Service Engineer to support the Boston, MA area with on-site and remote service work, including installations, calibrations and preventive maintenance of Sartorius equipment. You will diagnose issues, follow procedures, and ensure reliable operation.
The role requires a degree in engineering, 3+ years in field service, strong communication, and willingness to travel with a valid driver’s license.
Qualifications
- Installations, calibrations and preventive maintenance to ensure equipment functionality.
- Diagnose technical issues using standard tools and apply corrective actions.
- Escalate complex issues per guidelines and document findings for resolution.
- Maintain accurate service records in service systems for transparency.
Responsibilities
- Perform installations, calibrations and preventive maintenance on Sartorius equipment following procedures.
- Provide on-site and remote technical support to diagnose issues and restore operation.
- Resolve issues within defined guidelines and escalate when needed for faster resolution.
- Document symptoms, findings and actions to support efficient problem-solving.
- Maintain service records and ensure compliance with safety and documentation standards.
Skills
Education
Job description
Sartorius is seeking a Field Service Engineer to support the Boston, MA area with on-site and remote service work, including installations, calibrations and preventive maintenance of Sartorius equipment. You will diagnose issues, follow procedures, and ensure reliable operation.
The role requires a degree in engineering, 3+ years in field service, strong communication, and willingness to travel with a valid driver’s license.
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