Remote Field Service Engineer - Equipment & Support

Sartorius; Massachusetts; Remote; USD 70,000 - 100,000; Full time

Job summary

Sartorius is seeking a Field Service Engineer for a remote-based role covering the Boston, MA area. You will ensure reliable operation of Sartorius equipment through on-site and remote service activities, following defined procedures and service standards to maintain customer satisfaction and stable system performance.

Responsibilities include installations, calibrations, preventive maintenance, diagnostics, and documenting service records.

Qualifications

• Bachelor’s degree in Engineering or equivalent required.
• Experience in field service, maintenance or technical support preferred.
• Ability to diagnose/mechanical/electrical/software issues using defined procedures.

Responsibilities

• Perform installations, calibrations and preventive maintenance on Sartorius equipment per procedures to ensure reliability.
• Provide on-site and remote technical support to diagnose issues and restore operation.
• Resolve issues within guidelines and escalation framework to minimize downtime.
• Escalate complex issues with documented findings to enable resolution.
• Maintain accurate service records of activities, findings, and actions.

Skills

Problem solving

Communication

Customer service

Troubleshooting

Education

Bachelor’s degree in Engineering

Tools

Diagnostic tools

Job description

Sartorius is seeking a Field Service Engineer for a remote-based role covering the Boston, MA area. You will ensure reliable operation of Sartorius equipment through on-site and remote service activities, following defined procedures and service standards to maintain customer satisfaction and stable system performance.

Responsibilities include installations, calibrations, preventive maintenance, diagnostics, and documenting service records.