Field Service Engineer – Boston (On‑Site & Remote)

Sartorius; Boston (MA); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentoring

Leadership programs

Flexible work schedules

onboarding platform

Health plans

Dental & Vision care

Descrizione del lavoro

Sartorius is seeking a Field Service professional to perform installations, calibrations and preventive maintenance on laboratory equipment, ensuring reliability and uptime. You will diagnose issues on-site or remotely, apply standard corrective actions and document outcomes for traceability.

A strong customer focus and ability to follow structured service processes are essential. The ideal candidate holds a Bachelor’s degree in Engineering and has 3+ years in field service or technical support,

Competenze

• 3+ years of experience in field service, maintenance or technical support roles involving technical equipment or systems.
• Strong ability to diagnose and resolve mechanical, electrical or software-related issues using defined procedures.
• Good understanding of equipment functionality and service processes.
• Clear communication skills and customer-oriented mindset to explain technical topics effectively.
• Ability to work in accordance with structured service processes and documentation requirements.
• Valid driver’s license and willingness to travel.

Mansioni

• Perform installations, calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability.
• Provide on-site and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation.
• Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions.
• Escalate complex or unresolved technical issues to higher support levels by documenting symptoms, findings and actions taken to support efficient resolution.
• Maintain accurate service records by documenting service activities, findings and corrective actions in service systems to ensure transparency and traceability.
• Support service quality and compliance by adhering to service processes, safety requirements and documentation standards to ensure consistent service delivery.

Conoscenze

Field service experience

Diagnostics

Customer communication

Willingness to travel

Formazione

Bachelor’s degree in Engineering

Descrizione del lavoro

Sartorius is seeking a Field Service professional to perform installations, calibrations and preventive maintenance on laboratory equipment, ensuring reliability and uptime. You will diagnose issues on-site or remotely, apply standard corrective actions and document outcomes for traceability.

A strong customer focus and ability to follow structured service processes are essential. The ideal candidate holds a Bachelor’s degree in Engineering and has 3+ years in field service or technical support,