Remote Field Service Engineer II – Diagnostics

Thornton Tomasetti; United States; Remote; USD 37,000 - 73,000; Full time

Job summary

Abbott in the Diagnostics Division is seeking a Field Service Engineer II to install, maintain and troubleshoot diagnostic instruments in the Nashville, TN area. This remote, field-based role requires you to manage a territory, ensure customer satisfaction, and travel up to 25% with a valid driver's license.

You will collaborate with cross-functional teams to meet service sales targets, oversee compliance and safety, and mentor other field service representatives while delivering reliable

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 25% within the assigned territory.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in Word, Excel, PowerPoint, Internet and remote computing tools (VPN, remote troubleshooting).
• Effective communication and interpersonal skills.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Strong troubleshooting

Independent worker

Interpersonal skills

Proficiency with Word/Excel/PowerPoint

VPN / remote troubleshooting

Education

Bachelor’s degree or equivalent

Tools

VPN

Remote troubleshooting tools

Job description

Abbott in the Diagnostics Division is seeking a Field Service Engineer II to install, maintain and troubleshoot diagnostic instruments in the Nashville, TN area. This remote, field-based role requires you to manage a territory, ensure customer satisfaction, and travel up to 25% with a valid driver's license.

You will collaborate with cross-functional teams to meet service sales targets, oversee compliance and safety, and mentor other field service representatives while delivering reliable