Remote Diagnostics Field Engineer

Abbott; United States; Remote; USD 36,000 - 73,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Tuition reimbursement

Freedom 2 Save student debt program

FreeU education benefit

Excellent retirement savings plan

Recognized as a great place to work

Job summary

Abbott is seeking a Field Service Engineer II for a remote, field-based role covering the Nashville, TN area with a Pittsburgh, PA territory note. The base pay range is $26.50–$53.00/hour, with 25% travel and a requirement for a valid driver’s license.

This position emphasizes installation, maintenance, diagnostics, and customer satisfaction to support patient care. Qualifications include a bachelor’s degree or equivalent experience and 2–5 years in engineering or lab tech, with strong

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 25% within the assigned territory.

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Job description

Abbott is seeking a Field Service Engineer II for a remote, field-based role covering the Nashville, TN area with a Pittsburgh, PA territory note. The base pay range is $26.50–$53.00/hour, with 25% travel and a requirement for a valid driver’s license.

This position emphasizes installation, maintenance, diagnostics, and customer satisfaction to support patient care. Qualifications include a bachelor’s degree or equivalent experience and 2–5 years in engineering or lab tech, with strong