Remote Diagnostics Field Engineer II

Thornton Tomasetti; United States; Remote; USD 37,000 - 73,000; Full time

Job summary

Abbott is seeking a Field Service Engineer II for remote work covering Milwaukee, WI. This role installs and maintains diagnostic systems, performs preventive maintenance, and resolves technical issues to ensure instrument uptime.

Travel up to 40% with a valid driver’s license is required; the incumbent can live within the territory. Responsibilities include customer issue management, on-call support, and collaboration with cross-functional teams to meet service and KPI targets.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of engineering or laboratory technology experience.
• Ability to travel 40% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems, complete installations, preventive maintenance, and repairs to ensure instrument performance and quality compliance.
• Troubleshoot and resolve technical issues across multiple instruments; document resolutions and close calls within defined timelines.
• Own customer satisfaction by managing issues from start to resolution or escalation and providing proactive communication.

Skills

Troubleshooting

Independent work

Communication

Education

Bachelor’s degree or equivalent relevant experience

Tools

Microsoft Office Suite

VPN/Remote access

Job description

Abbott is seeking a Field Service Engineer II for remote work covering Milwaukee, WI. This role installs and maintains diagnostic systems, performs preventive maintenance, and resolves technical issues to ensure instrument uptime.

Travel up to 40% with a valid driver’s license is required; the incumbent can live within the territory. Responsibilities include customer issue management, on-call support, and collaboration with cross-functional teams to meet service and KPI targets.