Remote Field Service Engineer II (Diagnostics)

abbott; Pittsburgh (Allegheny County); Remote; USD 37,000 - 73,000; Full time

Job summary

Abbott is hiring a Field Service Engineer II for a remote, territory-managed position covering the Pittsburgh region. You will install, maintain, and troubleshoot diagnostic instruments, ensuring compliance and customer satisfaction while traveling up to 25% of the time.

The role requires a BS or equivalent, 2–5 years in engineering or lab tech, strong troubleshooting, and proficiency with Word/Excel/PowerPoint. Remote tools and VPN experience are valued.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 25% within the assigned territory.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency in Word, Excel, PowerPoint, Internet and remote computing tools (VPN, remote troubleshooting).

Responsibilities

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments.
• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments and document resolutions.
• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation.
• Manage Territory Effectively: Plan service visits, maintain inventory, and support on-call rotation and travel for training.
• Ensure Compliance and Safety: Follow regulatory and quality guidelines and maintain documentation for audits.
• Collaborate and Mentor: Partner with cross-functional teams and guide other Field Service Representatives.
• Achieve Business Metrics: Meet targets for service sales, cost of service, and KPIs.
• Continuous Improvement: Use remote tools to maximize instrument uptime and pursue ongoing training.

Skills

Troubleshooting

Communication

Teamwork

Computer skills

Education

Bachelor's degree or equivalent experience

Tools

VPN

Remote troubleshooting

Word/Excel/PowerPoint

Job description

Abbott is hiring a Field Service Engineer II for a remote, territory-managed position covering the Pittsburgh region. You will install, maintain, and troubleshoot diagnostic instruments, ensuring compliance and customer satisfaction while traveling up to 25% of the time.

The role requires a BS or equivalent, 2–5 years in engineering or lab tech, strong troubleshooting, and proficiency with Word/Excel/PowerPoint. Remote tools and VPN experience are valued.