Remote Field Service Engineer II – Diagnostics

NEPSE Trading; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 37,000 - 73,000; Full time

Benefits offered by this job

Free medical coverage

Strong retirement plan

Tuition reimbursement

Job summary

Abbott is seeking a Field Service Engineer II to support diagnostic instruments in the South Ft. Lauderdale/Miami region. This remote, field-based role requires installing, maintaining and troubleshooting instruments while ensuring compliance and customer satisfaction.

You will manage your territory, resolve complex issues, collaborate with cross-functional teams and drive service metrics. Travel up to 50% with valid driver's license is required.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 2-5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 50% within the assigned territory.
• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Excellent communication and interpersonal skills.

Responsibilities

• Install and maintain diagnostic systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
• Troubleshoot and resolve issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Own customer satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
• Manage territory effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
• Ensure compliance and safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
• Collaborate and mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
• Achieve business metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
• Continuous improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Skills

Troubleshooting

Customer service

Technical documentation

Communication

Remote troubleshooting

Education

Bachelor’s degree or equivalent experience

Tools

VPN

Job description

Abbott is seeking a Field Service Engineer II to support diagnostic instruments in the South Ft. Lauderdale/Miami region. This remote, field-based role requires installing, maintaining and troubleshooting instruments while ensuring compliance and customer satisfaction.

You will manage your territory, resolve complex issues, collaborate with cross-functional teams and drive service metrics. Travel up to 50% with valid driver's license is required.