Field Service Engineer I

Leica Microsystems Inc.; United States; Remote; USD 47,000 - 52,000; Full time

Job summary

Leica Biosystems, a Danaher operating company, is seeking a Field Service Engineer I to support customers in Boston, MA and surrounding areas. You will perform installation, maintenance, and repair of diagnostic instruments while prioritizing customer needs and driving uptime.

The role requires an Associate’s degree with 1+ years of field service or equivalent experience, strong communication, and proven troubleshooting skills.

Qualifications

• Associate’s degree with 1+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
• Experience troubleshooting and repairing mechanical, electromechanical, electronic, laboratory, or instrumentation systems.
• Ability to work in a field-based customer environment with strong organization, communication, and service ownership.

Responsibilities

• Perform installation, preventative maintenance, troubleshooting, modification, and repair activities on assigned Leica Biosystems instruments to ensure optimal instrument performance and maximize customer uptime.
• Own service execution within the assigned territory, including prioritization of customer needs, management of service activity, and delivery of service in accordance with Leica Biosystems quality and regulatory requirements.
• Build trusted customer relationships through proactive communication, technical expertise, and collaboration with technical support, applications, commercial, and service team members to help customers achieve their operational and diagnostic objectives.

Skills

Field service

Troubleshooting

Communication

Organization

Education

Associate’s degree

Tools

Service systems

CRM tools

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact– innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics— we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.

When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies.

Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer I is responsible for supporting the needs of our customers, which directly impacts patient health and overall well-being. This position reports to the New England Regional Field Service Manager and is part of the Service Organization, and works remotely to cover Boston, MA and surrounding areas.

• Perform installation, preventative maintenance, troubleshooting, modification, and repair activities on assigned Leica Biosystems instruments to ensure optimal instrument performance and maximize customer uptime.
• Own service execution within the assigned territory, including prioritization of customer needs, management of service activity, and delivery of service in accordance with Leica Biosystems quality and regulatory requirements.
• Build trusted customer relationships through proactive communication, technical expertise, and collaboration with technical support, applications, commercial, and service team members to help customers achieve their operational and diagnostic objectives.

• Associate’s degree with 1+ years of field service, technical, biomedical, military, or related hands‑on troubleshooting experience, or equivalent experience.
• Experience troubleshooting and repairing mechanical, electromechanical, electronic, laboratory, or instrumentation systems.
• Ability to work in a field‑based customer environment with strong organization, communication, and service ownership.

Travel, Motor Vehicle Record & Physical/Environment Requirements: This position requires up to 90% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international. Must have a valid driver’s license with an acceptable driving record Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Experience diagnosing and repairing medical devices, laboratory instrumentation, scientific equipment, or similar technical systems.
• Field service experience in a lab, hospital, clinical, biomedical, or customer‑facing technical environment.
• Experience using service systems, CRM tools, or quality documentation processes.

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The hourly range for this role is $34.00 - $38.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allowable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretionary, consistent with the law.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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