Remote Field Service Engineer for Robotic Surgery

Medtronic; Baltimore (MD); Remote; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Medtronic is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform. The role is remote within the United States and requires travel up to 75% to customer sites across multiple territories.

You will install, maintain, repair, and train healthcare professionals on Hugo systems, ensuring reliability and optimal performance in clinical environments. As the primary technical partner, you will collaborate with customers, engineering teams, and internal stakeholders to

Qualifikationen

• High School Diploma or equivalent with 4+ years in clinical field service or medical device support.
• Experience installing, maintaining, troubleshooting, and repairing complex equipment.
• Experience supporting customers in a field-based technical service environment.
• Ability to travel up to 75% within the assigned territory.
• English communication skills, written and verbal.

Aufgaben

• Install, commission, and upgrade medical equipment and integrated systems at customer sites.
• Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
• Perform preventive maintenance, inspections, and system performance evaluations.
• Execute equipment repairs, modifications, and engineering change implementations.
• Provide technical guidance and operational training to clinical and customer support teams.
• Document service activities, technical findings, and corrective actions accurately.
• Collaborate with engineering and technical support teams to resolve complex customer challenges.
• Build trusted relationships with customers through responsive and professional service.

Kenntnisse

Field service experience

Travel readiness

English communication

Ausbildung

High School diploma or equivalent

Bachelor’s degree (preferred)

Jobbeschreibung

Medtronic is seeking a Field Service Engineer to support the Hugo robotic-assisted surgery platform. The role is remote within the United States and requires travel up to 75% to customer sites across multiple territories.

You will install, maintain, repair, and train healthcare professionals on Hugo systems, ensuring reliability and optimal performance in clinical environments. As the primary technical partner, you will collaborate with customers, engineering teams, and internal stakeholders to