Remote Field Service Engineer – Diagnostics (Miami/FTL)

Hologic, Inc.; Miami (FL); Hybrid; USD 64,000 - 100,000; Full time

Benefits offered by this job

Home based office

Travel opportunities

Job summary

Hologic, Inc. is seeking a Field Service Engineer to service molecular diagnostic and cytology equipment in the Miami and Fort Lauderdale area. You will repair and maintain instruments on-site with a focus on rapid customer response and high-quality service.

The role requires 2–5 years of field experience, a valid driver's license, and the ability to meet credentialing requirements. Expect 50% travel and a home-based office setup with regular on-call duties.

Qualifications

• BS/BA degree or equivalent experience preferred.
• 2–5 years related field experience with direct customer interaction.
• Must meet customer credentialing requirements.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Possess a valid Driver’s License and maintain a clean driving record.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides coverage to customers within 24 hours of notification, Mon-Fri or Weekends if on-call.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Skills

Customer service

Troubleshooting

Time management

Communication

Interfacing with customers

CRM usage

Robotics experience

Pneumatics experience

Education

BS/BA degree preferred

AA/AS considered

Tools

Electronic testing equipment

CRM system

Job description

Hologic, Inc. is seeking a Field Service Engineer to service molecular diagnostic and cytology equipment in the Miami and Fort Lauderdale area. You will repair and maintain instruments on-site with a focus on rapid customer response and high-quality service.

The role requires 2–5 years of field experience, a valid driver's license, and the ability to meet credentialing requirements. Expect 50% travel and a home-based office setup with regular on-call duties.