Diagnostics Field Service Engineer - Home-Based, Travel Heavy

Hologic, Inc.; Philadelphia (Philadelphia County); On-site; USD 64,000 - 100,000; Full time

Job summary

Hologic, Inc. in Philadelphia, PA, is seeking a Field Service Engineer to service our diagnostics equipment onsite. You will troubleshoot, repair, and maintain molecular diagnostic and cytology instruments across the Philadelphia area, with a strong emphasis on customer service.

The role requires 2–5 years of field experience, 75%+ travel, and a willingness to work from a home-based office. Travel-heavy schedule includes nights away and on-call duties, plus driving responsibilities and a valid

Qualifications

• BS/BA in a related field preferred.
• 2–5 years field experience with direct customer interaction.
• Willing to travel 75%+ and live near an airport.
• Valid Driver’s License and clean driving record.
• Ability to pass a comprehensive background check.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Skills

Time management

Customer interaction

Electrical testing equipment

CRM system

Education

BS/BA degree or equivalent experience

AA/AS degree or practical Military experience

Tools

CRM system

Job description

Hologic, Inc. in Philadelphia, PA, is seeking a Field Service Engineer to service our diagnostics equipment onsite. You will troubleshoot, repair, and maintain molecular diagnostic and cytology instruments across the Philadelphia area, with a strong emphasis on customer service.

The role requires 2–5 years of field experience, 75%+ travel, and a willingness to work from a home-based office. Travel-heavy schedule includes nights away and on-call duties, plus driving responsibilities and a valid