Diagnostics Field Service Engineer - On-site, 50% Travel

Hologic, Inc.; Kansas City (MO); Remote; USD 64,000 - 100,000; Full time

Job summary

Hologic, Inc. in the United States is seeking a Field Service Engineer to service our molecular diagnostic and cytology equipment across the Kansas City area and surrounding states. You will repair, calibrate and maintain instruments at customer sites, ensuring uptime and compliance.

This role requires 50%+ travel and a home-based office setup, with on-call duties as needed. We value strong troubleshooting, customer communication and instrument knowledge in lab environments.

Qualifications

• Must meet customer credentialing requirements.
• Knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Time Management Skills
• Strong robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides coverage to customers within 24 hours of notification, Mon-Fri or Weekends if on-call.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Skills

Customer interaction

Time management

Field service

Education

BS/BA degree or equivalent experience

AA/AS degree and/or practical Military experience considered

Tools

Electronic testing equipment

Job description

Hologic, Inc. in the United States is seeking a Field Service Engineer to service our molecular diagnostic and cytology equipment across the Kansas City area and surrounding states. You will repair, calibrate and maintain instruments at customer sites, ensuring uptime and compliance.

This role requires 50%+ travel and a home-based office setup, with on-call duties as needed. We value strong troubleshooting, customer communication and instrument knowledge in lab environments.