Remote Field Service Engineer, Diagnostics (Denver Area)

Hologic, Inc.; Denver (CO); Hybrid; USD 64,000 - 100,000; Full time

Job summary

Hologic, Inc. in Denver seeks a Field Service Engineer to service molecular diagnostic and cytology equipment across the Denver area. This role operates from a home-based office with extensive travel.

You will troubleshoot, repair and qualify instruments, provide 24/7 coverage within 24 hours of notification, and coordinate preventive maintenance with customers. A BS/BA is preferred; 2–5 years’ field experience; base salary range $64,000–$100,100 with bonus eligibility.

Qualifications

• BS/BA degree preferred; AA/AS considered.
• Laboratory or field service experience a plus.
• Must pass background check and driving record.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Skills

Field service

Customer interaction

Robotics

Fluidics

Pneumatics

Time management

Driving license

Education

BS/BA degree preferred

AA/AS considered

Tools

Electronic testing equipment

Job description

Hologic, Inc. in Denver seeks a Field Service Engineer to service molecular diagnostic and cytology equipment across the Denver area. This role operates from a home-based office with extensive travel.

You will troubleshoot, repair and qualify instruments, provide 24/7 coverage within 24 hours of notification, and coordinate preventive maintenance with customers. A BS/BA is preferred; 2–5 years’ field experience; base salary range $64,000–$100,100 with bonus eligibility.