Field Service Engineer - Miami FL

Hologic, Inc.; Miami (FL); Hybrid; USD 64,000 - 100,000; Full time

Benefits offered by this job

Home based office

Travel opportunities

Job summary

Hologic, Inc. is seeking a Field Service Engineer to service molecular diagnostic and cytology equipment in the Miami and Fort Lauderdale area. You will repair and maintain instruments on-site with a focus on rapid customer response and high-quality service.

The role requires 2–5 years of field experience, a valid driver's license, and the ability to meet credentialing requirements. Expect 50% travel and a home-based office setup with regular on-call duties.

Qualifications

• BS/BA degree or equivalent experience preferred.
• 2–5 years related field experience with direct customer interaction.
• Must meet customer credentialing requirements.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Possess a valid Driver’s License and maintain a clean driving record.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides coverage to customers within 24 hours of notification, Mon-Fri or Weekends if on-call.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Skills

Customer service

Troubleshooting

Time management

Communication

Interfacing with customers

CRM usage

Robotics experience

Pneumatics experience

Education

BS/BA degree preferred

AA/AS considered

Tools

Electronic testing equipment

CRM system

Job description

Field Service Engineer - Miami FL

Miami, FL, United States

Fort Lauderdale, FL, United States

At Hologic , a leader in women's health innovation, we empower people to live healthier lives everyday.

Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence.

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly repairing and maintaining our products on-site.

We are looking for a talented and skilled Field Service Engineer to join our Diagnostics division servicing our molecular diagnostic and cytology equipment across the Miami and Fort Lauderdale, FL area.

Essential Duties and Responsibilities:

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.

• Provides coverage to customers within 24 hours of notification, Mon-Fri or Weekends if on-call.

• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.

• Determines correct inventory levels of repair parts with supply lines.

• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.

• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.

• Keep management advised of issues and developments.

• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

• Must be able to meet customer credentialing requirements

• Working knowledge of chemistry principles and chemical handling techniques.

• Understanding of proper use and operation of electronic testing equipment.

• Knowledge of inventory and procurement systems.

• Ability to interface with internal and/or external customers.

• Solid computer and time management skills.

• Strong robotics, fluidics and pneumatics experience preferred.

• Ability to pass a comprehensive background check.

• Possess a valid Driver’s License and maintain a clean driving record.

Education:

• BS/BA degree or equivalent experience preferred.

• AA/AS degree and/or practical Military experience considered.

Experience:

• 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting.

Additional Details:

• This person will work out of a home based office

• Position will require 50% plus travel

• There will be on-call duties

• Overnight stays could be 3 to 4 nights a week

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you.

The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.