Diagnostics Field Service Engineer (Travel 50%)

Hologic, Inc.

Des Moines (IA)

On-site

USD 64,000 - 100,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Hologic, Inc. in Des Moines, IA, and surrounding areas, is seeking a Field Service Engineer to service our molecular diagnostic and cytology equipment across Omaha, NE, Des Moines, IA, Kansas City, MO, and nearby states from a home-based office.

The role requires 2–5 years of field experience, travel at 50%+, on-call duties, a valid driver's license, and excellent customer service. You will troubleshoot, perform preventive maintenance, manage parts and inventory, and ensure regulatory and

Qualifications

BS/BA degree or equivalent experience preferred.
25 years field experience with direct customer interaction.
Home-based office with 50%+ travel.
On-call duties; overnight stays 34 nights per week.
Valid drivers license and clean driving record.
Knowledge of chemistry and electronic testing equipment.

Responsibilities

Conducts advanced troubleshooting to repair, test and qualify instruments at territory sites.
Provides coverage to customers within 24 hours of notification.
Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
Determines correct inventory levels of repair parts with supply lines.
Documents repair/resolution of customer calls in CRM; escalates as needed.
Works with Product Application Engineers to resolve quality issues.
Keeps management advised of issues and developments.
Ensures instruments comply with regulatory requirements and quality standards.