Diagnostics Field Service Engineer — Remote + Travel

DIRECT SALES, US; Salt Lake City (UT); Hybrid; USD 64,000 - 100,000; Full time

Job summary

Hologic, a leader in women's health, is seeking a Field Service Engineer for its Diagnostics division serving molecular diagnostic and cytology equipment in the Salt Lake City, Utah area. In this home-based role with 75% travel, you will perform advanced troubleshooting, preventive maintenance, and on-site service, ensuring regulatory compliance and high customer satisfaction.

A BS/BA or AA/AS with relevant experience is preferred, and applicants must be within 30 minutes of Salt Lake City

Qualifications

• BS/BA degree or equivalent experience preferred.
• 2-5 years of field service or laboratory customer interaction.
• Working knowledge of chemistry principles and chemical handling techniques.
• Understanding of proper use and operation of electronic testing equipment.
• Knowledge of inventory and procurement systems.
• Ability to interface with internal and/or external customers.
• Solid computer skills.
• Time Management Skills.
• Strong robotics, fluidics and pneumatics experience preferred.
• Ability to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Skills

Customer interaction

Chemistry principles

Electronic testing equipment

Inventory systems

Interfacing with customers

Computer skills

Time management

Robotics, fluidics, pneumatics

Driver's license

Education

BS/BA degree or equivalent

AA/AS degree considered

Job description

Hologic, a leader in women's health, is seeking a Field Service Engineer for its Diagnostics division serving molecular diagnostic and cytology equipment in the Salt Lake City, Utah area. In this home-based role with 75% travel, you will perform advanced troubleshooting, preventive maintenance, and on-site service, ensuring regulatory compliance and high customer satisfaction.

A BS/BA or AA/AS with relevant experience is preferred, and applicants must be within 30 minutes of Salt Lake City