Diagnostics Field Service Engineer - Travel & On-Call

Hologic, Inc.; Philadelphia (Philadelphia County); On-site; USD 64,000 - 100,000; Full time

Benefits offered by this job

Comprehensive training

Travel opportunities

Equal opportunity employer

Job summary

Hologic, Inc. is seeking a Field Service Engineer to support the Diagnostics division, servicing molecular diagnostic and cytology equipment across the Philadelphia, PA area. The role involves on-site repairs, preventive maintenance, and close customer interaction.

Expect 75%+ travel, home-based office, and 2–5 years of relevant field experience. The company emphasizes training and development, with a base salary range noted and bonus eligibility.

Qualifications

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.
• Candidate must be able to meet customer credentialing requirements.
• 2–5 years of related field experience with direct customer interaction.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments at territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution of customer calls in CRM and escalates as needed.
• Collaborates with Product Application Engineers to resolve quality issues.
• Ensure instrumentation complies with regulatory requirements and quality standards.

Skills

Customer interaction

Time management

Robotics/pneumatics experience

Driving

Education

BS/BA degree or equivalent experience

AA/AS degree or practical Military experience

Tools

CRM system

Electronic testing equipment

Job description

Hologic, Inc. is seeking a Field Service Engineer to support the Diagnostics division, servicing molecular diagnostic and cytology equipment across the Philadelphia, PA area. The role involves on-site repairs, preventive maintenance, and close customer interaction.

Expect 75%+ travel, home-based office, and 2–5 years of relevant field experience. The company emphasizes training and development, with a base salary range noted and bonus eligibility.